AJF PRIVACY POLICY & COLLECTION STATEMENT
Your privacy is important to us. We want to ensure that we’re as transparent as possible in informing all our supporters how we capture data, store it, and most importantly, use it. Al Jannah Foundation is committed to protecting and securing the privacy and confidentiality of your personal information. If at any point you want to know more about our policy, or are worried about your own details, or have ideas on how we can improve our practices, do let us know via info@aljannahfoundation.org.au – full contact details are below. Importantly, AJF is bound by the Privacy Act 1988 (Cth) (the “Privacy Act”) and the privacy provisions of other applicable legislation. In particular, AJF must adhere to the Australian Privacy Principles in relation to collecting, holding, using, disclosing, securing and allowing access to your personal information. This privacy policy provides information about how we manage the personal information we collect, hold, use and disclose. In short, any personal information collected by us is covered by this policy, so it’s important to us that the following information is easy to understand. We will review this policy from time to time and always have this policy publicly available throughout our websites. Thank you for supporting AJF and taking time out of a busy day to read the following.
Your personal information
Definitions are important. “Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information is true or not; and
- whether the information or opinion is recorded in a material form or not.
The kinds of personal information collected by AJF may (but does not always) include:
- the names, contact information (e.g. mailing address, phone number and email
address), date of birth, gender and financial information (e.g. bank account or credit
card details) of our donors - details of donors’ donation history, emails, letters and other interactions with AJF
- A donor’s employer details in regard to workplace giving
- The names, contact information and employment and academic history of potential
staff or volunteers - The names and email addresses of persons who subscribe to our emails.
We may also collect and hold sensitive information of our staff, Board members and
volunteers or prospective staff and volunteers, including completed police checks and
medical and dental information.
How we collect personal information
There’s a number of ways we collect data. AJF usually collects your personal information directly from you when you provide it over the phone, through our website,
by email, through an online form or through a donation coupon when making a gift to
AJF.
We use third parties to fundraise on our behalf including telemarketing. These third parties will also collect your personal information directly from you when you provide it
over the phone, through our website, in person or by email. This may also include workplace giving. Crucially, third party organisations based in Australia are also bound
by the Privacy Act and Australian Privacy Principles. If someone makes a donation on your behalf, and asks that you receive information
about their gift, we will collect the personal information they provide about you. We also collect personal information from public records, such as telephone
directories, lists and third-party surveys, which we purchase for direct marketing and telemarketing, which you have agreed to be on. When it is necessary to collect your
ersonal information, including from a third party, we will take such steps as are reasonable in the circumstances to ensure that you are notified in compliance with the
Privacy Act.
AJF will not collect, hold, use or disclose sensitive information (including health information or criminal records) about you unless you give us your consent to do so, or
where required by law.
If you wish, you can remain anonymous or use a pseudonym when you contact us and if you make a donation. We will respect your anonymity. If you choose not to provide
us with your personal information, we may not, for example, be able to provide you with an official tax-deductible receipt or a letter of thanks or assist you fully with your query
or complaint.
Cookies, our website and your privacy
In order to understand how people, arrive at the AJF website and related social media platforms and how they use it, we rely on cookies provided by third parties. This enables us to assess the effectiveness of our online advertisements. We may also use your browsing history on the AJF website to send related messages on our work and appeals. Cookies do not reveal personal information, such as your name, address, phone numbers or email address. You can adjust your browser to disable cookies, but this may restrict your ability to access certain areas of our website.
How we store personal information
AJF understands the importance of protecting your personal information from misuse, loss or unauthorised access or use and will take all reasonable steps to ensure that
your personal information is secure.
AJF holds your personal information securely through physical and electronic means.We have restricted physical access to our offices, hard copy files are stored in secure
cabinets and store-rooms, and staff are trained in our privacy procedures. We use security encrypted response forms to protect the personal and financial information you
provide us over the Internet and secure online payment systems, our in-house IT system is secured with a firewall and anti-virus scanners, your information is stored in
secure databases and only authorised staff have access to your information and only when it is required.
AJF will destroy or de-identify your personal information when we no longer need it for the purpose for which it was collected, unless the law requires otherwise. If you send
us your personal information when we don’t ask for it, we will determine whether or not the information is related to one or more of our activities. If the information is not
relevant to what we do, we may destroy or de-identify the personal information if it is lawful and reasonable to do so.
How we use your personal information (Bold)
We use your personal information to carry out our charitable, aid and related activities.
For example, we use your personal information to:
– process any donations you may send to us
– send to you information about AJF including newsletters, updates and information on
appeals
– update you if we have information that may affect your support
– confirm who you are when you contact us
– keep you informed about our work including by mail, email, SMS or telephone
– respond to your questions, comments, compliments or complaints
– circulating questionnaires to improve our services
– analyse donor activity in order to improve our effectiveness including for quality
assurance
AJF relies on the generosity of our donors to carry out our mission. Therefore, we may also use your personal information for direct marketing purposes to promote our
upcoming events, appeals, projects or other activities. However, where we do use your information for this purpose, we will always provide a simple means for you to opt out
of receiving these communications.
Opting Out
If you wish to opt out of communications you are currently receiving, use any of the clear links that we provide or simply email info@aljf.org.au.
Disclosing your Information
We respect that ‘who’ we share your information with is important to you. In no instances do we sell your information onto other third parties. AJF does not use
your data with third parties to undergo ‘wealth screening’ activities. AJF will only use and disclose your personal information in accordance with the Privacy
Act and the Australian Privacy Principles. This may include where use or disclosure is required by law, where we have your consent to the use or disclosure, or for the
purpose for which it was collected or related purposes that you would reasonably expect AJF to use or disclose that personal information.
AJF will not disclose information about you to any other individuals or organisations apart from with our own hired contractors and service providers that we engage on a
confidential basis to help fulfil our fundraising activities. For example, we disclose information to our trusted third-party providers such as:
– With our mailing house partners to send our supporters the AJF Newsletter, and Appeals
– With our marketing partners to help call donors for their support. Please be aware that although charities are exempt from the “Do Not Call Register”, we have chosen to
respect the principles behind this register and advise our third parties not to call anyone listed on the Register.
– With your financial institution in the case of direct debit or some credit card transaction issues.
– With your employer if you have participated in a fundraising activity as part of a corporate or office team.
Please note, the above list is not exhaustive, but to repeat, these organisations are also bound by the Australian Privacy Principles.
AJF may also use and disclose your personal information to overseas providers such as cloud service providers. Before we send your personal information overseas, we will
take reasonable steps to ensure that the recipient will not breach the Australian Privacy Principles, including contractual obligations to treat your personal information in
substantially the same way as required under the Australian Privacy Principles. For any other circumstances where we need to disclose your personal information
overseas, we will expressly inform you of the disclosure and obtain your consent.